By accessing or using Luna Faye Designs' official website, www.lunafayedesigns.com you are acknowledging that you have read, understand, and agree, without limitation, to be bound by these Terms and Conditions.
AGREEMENT OF SALE
Luna Faye Designs will notify you by email to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order, for any reason whatsoever, following this acknowledgment, we will contact you by email or telephone advising you of this, and provide you with a refund or an alternative product option. Any information concerning your order please email us at lunafayedesigns@gmail.com quoting your order number.
An agreement of sale comes into effect when either a credit card authorization is received from the issuing bank, or a bank transfer is reflected on our bank statement.
In the unlikely event that a product is out of stock when an order is placed, or any product pricing errors occur, or if we are unable to obtain authorization for your payment we may not accept your order. We reserve the right to reject any offer to purchase by you at any time. Luna Faye Designs reserves the right to retract or end any promotion offer, discount, or free shipping without any notice.
Please note that when Luna Faye Designs accepts your order from this website there will be a legally binding contract.
PAYMENT
Payment can be made by any of the following methods: Electronic Funds Transfer (EFT) or Credit Card. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit cardholders are subject to validation checks and authorization by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to Luna Faye Designs, we will not be liable for any delay or non-delivery of products. Please note that we retain the legal ownership of all products until full payment has been made by you and received by us. Legal ownership of the products will immediately transfer back to us if we refund any payment for the products to you.
DELIVERY
You accept that in order to fulfill a delivery by the courier service for any Luna Faye Designs orders or part of an order, you do not personally have to receive the goods at the delivery address supplied by you during checkout, but that any person at the delivery address can sign for and accept the delivery.
If no person is at the delivery address during delivery of your order, the courier service will contact you to receive your order. Please note that we only courier through Pudo locker to locker or with prior arrangement free pick-up and we do not ship to Postal Boxes.
INSPECTION
It's the responsibility of the receiver of delivery to check upon receipt of the delivery that all products on the delivery note are included and that there are no breakages. Luna Faye Designs waive any and all liability if this is not done and we are not notified immediately should there be a problem with the products in your delivery.
Please see our Returns Policy regarding cancellation rights and/or return of goods. Should you fail to take action as per above, Luna Faye Designs is not obligated to accept or refund any rejection by you of products at a later date.
CANCELLATION RIGHT
You have a legal right to cancel your order within seven working days from the date of receipt of an order. Email Luna Faye Designs at lunafayedesigns@gmail.com or by phone +27 (0) 82 461 8865 (Monday to Friday, 9am to 4pm) with a notice of cancellation in writing within the timeframe set out above. Return the order in their original, unopened and unused condition. Please include full details of the customer, order number, and email address used on the Luna Faye Designs website.
For details of how to return goods please see our RETURNS section.
RETURNS
The returns policy is for goods purchased on the website.
We hope that you and your home will be embraced by Luna Faye Designs. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange, or replacement on all products returned to us within 7 days of your receipt of goods provided they are in their original, unopened, unused, and undamaged condition. We will consider the condition of the goods being returned when making a refund.
On receipt of the returned goods, we will give you a refund of the amount paid for the products. Refunds will be made against the original form of tender. Please note that the delivery nor the return delivery costs will not be reimbursed.
If you are unhappy with our service please let us know at +27 (0)82 461 8865.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at lunafayedesigns@gmail.com or alternatively contact us by phone on +24 (0)82 461 8865 (Monday to Friday, 9am to 4pm).
Important Medical Disclaimer
We at Luna Faye Designs are proud of the fact that our products are made with natural or natural derivative raw ingredients, sourced in South Africa. Many of the raw ingredients we use can be traced back to the harvesting farm. We use African oils that have long been believed to have healing properties and have been used for centuries for the possible health benefits they possess.
It is important to note, however, that Luna Faye Designs products should not be used as a substitute for medical care, as self-medication nor to treat any form of health condition. You should always consult with a professional doctor or medical provider before changing any health or beauty practices, particularly if you suffer from any pre-existing health conditions.
Special precautions must be taken in the case of women who are pregnant or breastfeeding, as certain Luna Faye Designs products contain essential oils whose safety for use has not been established in these individuals.
Luna Faye Designs will not be responsible for any individual adverse reaction due to the use of its products. The use of our products is solely at the end user's risk. If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional.
We trust that you will use our products safely and responsibly and hope that you let your home and skin be embraced by Luna Faye Designs.
Colour, Fragrance and Consistency Disclaimer
We use pure essential oils because they are natural and therapeutic. Essential oils composition can be different from batch to batch. The change in the composition of essential oils is influenced by soil conditions, climate and the conditions of plant crops and conservation methods. Which is why some essential oils from the same plant but different regions might produce an oil with different fragrances. This change may also affect the consistency, fragrance and colour of products that contain these essential oils. This however does not alter the effectiveness and purpose of the product.
LEGAL DISCLAIMER
The information on this website has been compiled from published sources and is provided only as a guide. Although every effort has been taken to ensure that information published on this site is correct and up to date, Luna Faye Designs cannot guarantee the accuracy of all information presented and accepts no liability in respect of any omission or error. The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. Luna Faye Designs accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.