Privacy Policy of luna faye designs

Effective Date: 01/11/2024

At Luna Faye Designs, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with South African law, including the Protection of Personal Information Act (POPIA).

 1. Information We Collect 

     We may collect personal information from you when you visit our online store, including:

• Contact Information: Name, email address, phone number, and shipping address.
• Payment Information: Credit card details or other financial information (processed securely through our payment processor).
• Order Information: Details regarding your purchases and order history.
• Account Information: If you create an account, we will collect your username and password.

2.  How We Use Your Information 

     We use your personal information for the following purposes:

• Order Processing: To process and deliver your orders.
• Customer Support: To communicate with you regarding your orders and provide assistance.
• Marketing: With your consent, we may send you promotional materials and updates about our products and services.
• Website Improvement: To analyze data and improve our online store experience.

3.  Disclosure of Your Information 

     We will not sell, trade, or otherwise transfer your personal information to outside parties without

     your consent, except in the following circumstances: 

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential. 
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests. 

4.  Security of Your Information 

     We implement a variety of security measures to protect your personal information. These include

     encryption, secure server hosting, and regular security audits. However, please remember that no

     method of transmission over the internet or electronic storage is 100% secure. 

5.  Your Rights 

• Access your personal information.
• Request corrections to any inaccurate information.
• Object to the processing of your personal information under certain circumstances.
• Withdraw consent for direct marketing communications at any time.

     To exercise these rights, please contact us using the details provided below. 

6. Cookies

    Our website uses cookies to enhance your experience. Cookies are small files stored on your

    device that help us recognize you and track your preferences. You can choose to disable cookies

    through your browser settings, but this may affect your ability to use certain features of our site. 

7.  Changes to This Privacy Policy 

     We may update this Privacy Policy from time to time. We will notify you of any changes by posting

     the new policy on our website, and we encourage you to review it periodically. 

8. Contact Us

    If you have any questions or concerns about this Privacy Policy or our practices regarding your

    personal information, please contact us at:

    Luna Faye Designs
   Email: lunafayedesigns@gmail.com
   Phone: 082 461 8865
   Address: 29 Merlot Close, Wilgeheuwel, Roodepoort, Gauteng, 1724, South Africa

    Thank you for choosing Luna Faye Designs! We appreciate your trust in us and are committed to

    protecting your privacy.