Returns & Refund Policy

OVERVIEW

1. This Policy regulates the conditions and circumstances in which goods will be accepted for return and refund
2. It also explains the process you need to follow in order to properly cancel a purchase, report a defect and/or arrange for a return
3. You are not entitled to any refund, repair, or replacement save to the extent that it is expressly provided for under this Refund Policy

YOUR RIGHT TO RETURN NON DEFECTIVE PRODUCTS:

If for any reason you are unsatisfied with a product from Luna Faye Designs after purchase and receiving your product, you may return it to Luna Faye Designs within seven working days of delivery, starting on the day after delivery. 

A full purchase price refund excluding the courier cost will be obtained, following the returns procedure set out below. Non Defective Products that are returned will need to be in its original, intact, and undamaged packaging without the seal broken in any way on any product or the shipping packaging.

Shipping

Return shipping costs will be your own responsibility and shipping costs are non-refundable. After inspection by Luna Faye Designs, and all is in order with your return a refund will be made, the cost of shipping will be deducted from your refund.

RIGHT TO RETURN DEFECTIVE PRODUCTS

1. Subject to the provisions of clause 2 above, goods may be returned only when defective, damaged, or if the goods supplied are not the same as originally ordered. All such goods will generally be referred to as “defective”
2. Such defective goods may be returned to Luna Faye Designs within SEVEN working days of delivery, without penalty, following the return procedure set out in below
3. For a Product to be deemed defective you will need to state the proper reason for the return, and include an explanation of the alleged defect, together with pictures as proof
4. You must report any defect in the product as soon as it is discovered
5. In cases where the return is as a result of the incorrect product being delivered this must be reported within 24 hours after delivery
6. If all of the return conditions have been met and the return has been approved by Luna Faye Designs, we will notify you and arrange for our courier to collect the defective item from you

Shipping

Luna Faye Designs will be responsible for paying the shipping costs for returning your defective item only, and will be responsible for paying the shipping cost to replace any defective product should you choose a replacement.

Cancelled Orders

Once an online order is placed and a shipping notification has been send, no orders can be cancelled. If you need to cancel an online order, Luna Faye Designs needs to be notified immediately and before a shipping notification is send. No refund will be made once a shipment left with the courier company.

There are no refunds on any bath and body products once a shipment has left the Luna Faye Designs premises. We only refund defective products as per our return policy.

RETURNS PROCEDURE TO BE FOLLOWED:

Please email lunafayedesigns@gmail.com with the following information:

Order number:

Name:

Surname:

Reason for return (including any pictures): 

Preferred return action: Refund / Replace

Luna Faye Designs will respond within 24h after receiving your return request.

GENERAL

When all of the Returns Policy conditions have been met your agreement of purchase will be deemed to have been cancelled on the date that the returned items are received by Luna Faye Designs. A failure to comply with the returns procedure will automatically result in any refund being declined.

Any and all returns are subject to final authorization and confirmation by Luna Faye Designs.